# The Mail manual

<!-- module: s7-mail · deck: Every e-mail the app sends is one row in the e-mail log, with everyone it went to; what each event sends, to whom and in which words is data the Service changes. -->

**Table of contents · 24 October 2026 · S7 of plan CORE. Two-factor, recovery-code, lock and new-device mail come with
S8; since S9 each person's mail comes in their own language (the Languages manual); since S10 the log is purged every night by its age, a setting (the Logs manual); a
provider's delivered, bounced and opened reports later.**

The app never writes an e-mail in its code. It says what happened (someone was invited, a role changed), and the
mail engine looks up what that event sends: which words, to whom, To, CC or BCC. Every e-mail it sends is **one row**
in the e-mail log, however many people it went to, with how each of them was reached.

The one sentence to carry through it: **the log keeps what was sent, exactly as it went, and nothing can change it.**

**Who meets what**

| Seat | Who | What they do here |
|---|---|---|
| Owner, Admin | Whoever may read the workspace's e-mail log (`email.view`, `email.resend`) | Reads the workspace's mail, resends one; invites people to sign in |
| Service | The platform's owner | Reads every workspace's mail and the platform's own; changes what each event sends |
| Everyone | Anyone with an account | Resets their own password |
| Operator | Whoever runs the server | Purges old mail with `logs:purge` |

**What the app tells, today**

| Event | Goes to | Can be switched off |
|---|---|---|
| Someone was invited to sign in | The person invited | No: the app relies on it |
| Someone asked to reset their password | The account's owner | No |
| Support started / stopped looking into a workspace | Everyone who may see when support looks in | Yes |
| A workspace was paused or reopened | Its account holder | Yes |
| Someone's roles changed | The person | Yes |

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## Part 1 · The e-mail log and what is sent

- [1.1 Reading the e-mail log](p01-mail.md#11-reading-the-e-mail-log)
- [1.2 Resending an e-mail](p01-mail.md#12-resending-an-e-mail)
- [1.3 Inviting someone to sign in](p01-mail.md#13-inviting-someone-to-sign-in)
- [1.4 Resetting your password](p01-mail.md#14-resetting-your-password)
- [1.5 Changing who an event e-mails (Service)](p01-mail.md#15-changing-who-an-event-e-mails-service)
- [1.6 Changing an e-mail's words (Service)](p01-mail.md#16-changing-an-e-mails-words-service)
- [1.7 Purging old mail (operator)](p01-mail.md#17-purging-old-mail-operator)