Billing
Money back
api.tutelora.com/console
SA
Service account
Money back
Refunds on their way back, chargebacks to answer, and payments set aside to return.
GH₵ 1,800.00Sent back in November
2On their way back
1Chargeback to answer, by Tue 10 Nov
1Payment set aside to return

Answer first

2
53hours

Adom Montessori’s bank wants GH₵ 576.00 back

A chargeback on TuteCampus Standard, November’s month: the cardholder says they don’t recognise the payment. The plan keeps running while it’s open.

Answer by Tue 10 Nov, 14:00Card ending 0931
KT
Kantamanto Traders · GH₵ 300.00 refunded in Paystack’s dashboard on 7 NovAtrium didn’t start it, so it’s recorded as Keep the plan, and a credit note is issued. Should TuteBooks change for them?

On the way back

3Asked, with Paystack, sent back, a credit note, cleared
AK
Akwaaba HostelTuteBooks Standard, November · charged by mistake after moving to FreeGH₵ 150.00
  1. Asked8 Nov
  2. With PaystackNeeds the payer’s details
  3. Sent back
  4. Credit note
  5. Cleared by the GRA
AH
Asempa Hills SchoolTuteCampus Standard · goodwill for the day it was down, 4 Nov · keep the planGH₵ 57.60
  1. Asked8 Nov 09:12
  2. With PaystackProcessing
  3. Sent back
  4. Credit note
  5. Cleared by the GRA
JI
Jaeda International SchoolTuteBooks Standard, a year · end the period now, asked within 14 days, so all of itGH₵ 1,500.00
  1. Asked8 Nov
  2. With Paystack
  3. Sent back8 Nov
  4. Credit noteCN-2026-0001
  5. Cleared by the GRAWaiting

Set aside to return

1Paid on a quote that no longer held: nothing was applied, no invoice issued
OT
Osu Traders’ Association paid twice for TuteBooks Standard, a monthTwo checkouts open in two tabs, paid at 10:02 and 10:04 on 5 Nov. The second changed nothing. With no invoice, it goes back without a credit note.
Review notes: what this is for: money going back, plan TB §7. Money back in the console shows each refund on its way home, from asked to cleared by the GRA; a chargeback as a clock; a refund made in Paystack’s dashboard, recorded as keep the plan and asked about (the failsafe); and a payment TB6 set aside, returned in one action. Give money back (TB-17 to TB-19): the Service only, with the password and a reason from Input Fields; the period drawn as days used and days coming back; three effects on the plan; the amount suggested (the unused days, or all of it within 14 days) and only lowered. The credit note (TB-20) is issued once Paystack confirms, its own count, the tax reversed line by line. A payout by hand (TB-21) when Paystack can’t reach a wallet. A chargeback (TB-22): the plan keeps running, the evidence gathered, defend or accept; lost: the period ends, Free, a credit note, the card dropped, the owners told. Amounts and names are examples; whether Paystack refunds mobile money by itself is for the Architect to confirm.